Volkano takes pride in providing our patrons with high-quality products that are made to last, as well as hassle-free customer service. Should you find yourself dissatisfied with your Volkano product, please refer to our limited warranty below.
The following conditions apply to the warranty on your Volkano™ purchase: Defects in material, components, and/or poor workmanship for the warranty period, from the purchase date.
All products sold by Volkano, or authorized resellers, are covered by a limited warranty.
Warranty queries related to purchases made through authorized retailers and eCommerce sellers are handled by the platform of purchase; however, should you require additional assistance please contact us at info@volkano.com
For quality-related limited warranty claims, item(s) will be replaced with a new item(s) or an available option. In situations where this is not possible, Volkano will offer a full or partial refund according to the usage time of the device (offers may vary) (is it necessary to include this?).
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
If your Volkano™ product contains any defect, or if you’ve received the incorrect item, claim your warranty by contacting the retailer where you purchased your Volkano™ product. Volkano™ or its retailers will either replace the product or provide you with a shipping return label for a refund (restrictions may apply).
Should you be dissatisfied with your purchase from either platform, you may return or request a refund for the item(s) purchased from said retailer according to their policies and requirements (subject to eCommerce sellers and retailer’s policies).
12 Months
24 Months
The following restrictions apply to refunds or replacements:
Please note, shipping costs must be covered by the buyer in the following situations:
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